FAQ's - Frequently Asked Questions

We hope that this web site has been able to answer the vast majority of questions you may have.

Below are some additional common questions that we get asked.

If you cannot find the answer to a question - please email us at info@kevinjamesmilkman.co.uk

 

Question

I live in in Cornwall/Devon but my town is not on your list - can you help?

Answer

We currently service Cornish/Devonshire towns that are within reach of our depot - in the future we may well expand our delivery capability but for now (February 2025) we are concentrating on providing excellent service to our local community.

 

Question

What payment methods do you offer?

Answer

We can accept any valid debit or credit card via our secure payment provider and can also accept cash on delivery, cheque and also can arrange BACS/Electronic banking payment.

 

Question

How long has your business been operating?

Answer

Our family established the business in 1982 and we continue to be a family run business.

 

Question

I live outside Cornwall/Devon - are you able to arrange courier delivery for Cornish cream and cheese?

Answer

Currently we do not offer any form of delivery outside of our local listed towns.

 

Question

Where do you source your milk, dairy and fresh products?

Answer

Our dairy and other fresh produce is sourced from local dairy business and growers. This supports our local community and allows us to deliver fresh quality products.

 

Question

Do you deliver seasonal products at Christmas?

Answer

Indeed we do - please keep a look out on this website for seasonal offers (or sign up to our news letter) and special products all sourced from quality local providers.

 

Question

Is your website secure?

Answer

Credit and debit card payments are handled by our secure payment gateway provided by WorldPay and as such are very secure. We do not hold any payment details on our systems. Our website is protected through encryption by Positive SSL and is housed on a secure server based in the UK.

 

Question

Can I arrange to collect products from you on a different delivery day?

Answer

No, I am sorry but we do not have a retail shop and for health and safety reasons cannot accomodate visitors at our depot.